Shipping policy

Shipping and delivery

Regardless of whether you order a cabinet or an entire kitchen, all bulky kitchen items will be delivered directly to you with a two-man service. The goods are not unloaded at the curb, as is the case with other furniture and kitchen dealers, but carried to the place of installation - if desired also to the fifth floor. 

The kitchens and kitchen cabinets we sell are already assembled. You save yourself unnecessary hassle with incomprehensible assembly instructions, valuable time and money during delivery and assembly, and you can still rely on high quality. In an industry comparison, our more convenient zWei-Mann-Delivery offers the best delivery service at very fair shipping costs.

Shipping costs and delivery time for shipping within Germany:

• DHL package:
  Small items such as microwaves, extractor hoods, hobs and other non-bulky items will be shipped by DHL parcel at the price of 5,99€ sent.
• The delivery time: 1 - 3 working days

• Forwarding & bulky goods: DHL 2-man delivery
  For orders up to one Order value from 499,99 € amount to delivery costs for kitchens, kitchen cabinets, Large kitchen appliances and other freight forwarding  on 89,99 €. From an order value of over 500,00€ are the delivery costs 179,99€.
• The delivery costs are shown in the shopping cart.
• The delivery time: 3 - 7 working days

Shipping costs and delivery time for shipping to Austria & Luxembourg:

• DHL package:
  Small items such as microwaves, extractor hoods, hobs and other non-bulky items will be shipped by DHL parcel at the price of 11,90€ sent.
• The delivery time: 2 - 4 working days

• Forwarding & bulky goods: DHL 2-man delivery
  For orders up to one Order value from 499,99 € amount to delivery costs for kitchens, kitchen cabinets, Large kitchen appliances and other freight forwarding  on 159 €. From an order value of over 500,00€ are the delivery costs 319 €.
• The delivery costs are shown in the shopping cart.
• The delivery time: 4 - 9 working days

DHL parcel shipping costs in the EU:

• DHL parcel shipping is offered for the following EU countries:
  Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech. Rep., Hungary
• Shipping:
  Small items such as microwaves, extractor hoods, hobs and other non-bulky items will be shipped by DHL parcel at the price of 11,90€ sent.
• The delivery time: 2 - 12 working days
• Forwarding shipping of cabinets and kitchens is not offered

Free pickup:

Pick up your order in Verl on the A2 motorway!

Would you like to collect your order from us on site? That is possible!*

To do this, select the option "Pick up"and complete the order.

* Information for self-collectors

For those who collect them themselves, the goods are made available for collection in the warehouse within 24 hours. You must have one with us before collecting your goods Make an appointment. In order to ensure that an employee is on site, it would be important if you could give us a time slot in which you will pick up the goods.

The warehouse is open Monday through Friday from 8 a.m. to 4 p.m. 

The address of the collection warehouse is:
nobilia-elements
Schinkenstrasse 1
33415 Verl-Sürenheide

Google Maps map: https://goo.gl/maps/iyeutAzFXxW4RHRq7

The handing over the ordered item is sent to the person collecting it only upon presentation of the order confirmation and identity card. The person collecting the goods is responsible for loading the goods.

Return

After receipt of the goods, we grant you, in addition to the statutory right of withdrawal, a voluntary right of return for a total of 30 days. The prerequisite for this is that you return the goods completely and undamaged. We will then refund you the full purchase price. Goods that show signs of use are excluded from the return. The return can only be made in the original packaging. This right of return does not apply to specially made goods (e.g. built-in cabinets).

The legal right of withdrawal remains unaffected by this right of return.

The buyer bears the costs of the return.

The repayment will be made via the payment method you used for payment.

Please send your return to: 

nobilia-elements
Schinkenstrasse 1
33415 Verl-Sürenheide