Terms of service

Terms of Service

Our terms and conditions:

Here you will find important information about shopping at topshelf, which belongs to Concept4Pro GmbH.

  1. Conclusion of the contract:

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. By clicking the button “Order now for a fee”, you place a binding order for the goods in the shopping cart. The confirmation of the receipt of the order follows immediately after the order has been sent and does not yet constitute an acceptance of the contract. We can accept your order by sending an order confirmation by email or by delivering the goods within six days.


Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party appointed by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Concept4Pro Gesellschaft für Digitalelösungen mbH, Meisenstraße 96, 33607 Bielefeld, Tel .: 0521 2997242 Fax: 0521 2997101, E-Mail: info@top-shelf.de by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You have to send the goods back to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract or to hand them over to our transport service provider. The deadline is met if you send the goods before the period of fourteen days has expired.

The buyer bears the costs of returning the goods. A return of the goods is only possible in the original packaging.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.


  1. Exclusion / expiry of the right of withdrawal:

A right of revocation exists according to § 312g Abs. 2 BGB et al. not for contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer and it expires prematurely for contracts for the delivery of sealed goods that are made from For reasons of health protection or hygiene, they are not suitable for return if their seal has been removed after delivery.

  1. Delivery:

Deliveries are only possible within Germany (except islands). Articles are only supplied in normal household quantities and only to end consumers.

  1. Guarantee:

If the items delivered have obvious material or manufacturing defects, including transport damage, please report such defects immediately to us or the employee of the transport service provider who delivers the item. Failure to submit this complaint does not, however, affect your legal claims. For all defects in the purchased item that occur during the statutory warranty period, the statutory claims for supplementary performance, for the removal of defects / new delivery as well as - if the legal requirements are met - the further claims for price reduction or withdrawal as well as for damages, including compensation for the damage, apply the fulfillment and reimbursement of your futile expenses.

  1. Shipping:

With topshelf the shipping costs are € 99 up to a purchase value of € 299. From a purchase value of 300 € the shipping costs are 179 €.

  1. Payment:

Payment can generally be made by PayPal, credit card (Mastercard, VISA). There is no possibility to deduct a discount. We reserve the right to offer you only certain types of payment for the requested delivery, for example to hedge our credit risk only those according to the respective creditworthiness.

Payment by PayPal

You pay directly through your PayPal account. After submitting your order, you will be forwarded to PayPal and there you will approve the order value. As soon as our PayPal account has been informed of your authorization, the shipment will take place - depending on the delivery time specified for the item. Immediately after authorization, your PayPal account will be debited with the actual invoice amount after deduction of any discounts, gift vouchers, etc.

payment with credit card

You pay directly in the ordering process by entering your credit card details. When shipping the goods, your credit card will be charged with the actual invoice amount after deducting any discounts. For goods that are specially made to customer specifications or that are clearly tailored to personal needs, your credit card will be debited immediately with the actual invoice amount after deduction of any discounts.


  1. Prices:

Our prices are in euros and include VAT.

  1. Retention of title:

The goods remain our property until they have been paid for in full.

  1. Electronic communication:

You agree that the contract-related communication can take place in electronic form.

  1. Alternative dispute resolution:

We are not obliged and unwilling to take part in dispute settlement proceedings before a consumer arbitration board.

  1. Contract language / storage of the order text:

The final contract is in German. The order text is not saved by us and can no longer be called up after the order process has been completed. However, you can print out your order data immediately after submitting the order.

  1. Provider identification


Concept4Pro society for digital solutions mbH
Meisenstrasse 96
33607 Bielefeld
Fax: +49 521 9276102


Managing director: Oleg Schmidt
Register court: Bielefeld District Court

USt-IdNr: DE308331756

Status: September 2019